Massachusetts

Main: 781-948-1900
Support: 781-948-4740
Sales: 888-SNS-TELE

New Hampshire

Main: 603-444-8400
Support: 603-444-8440
Sales: 888-SNS-TELE

Rhode Island

Main: 401-473-3100
Support: 781-948-4740
Sales: 888-SNS-TELE

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The SNS Advantage

Your business needs to get the most from your information technology. The people of Secured Network Services are in a unique position to make that happen.

See What Sets Us Apart ›

Data Center Tour
Data Center Tour
  • SNS has designed a dedicated data center which enables our staff to proactively manage, monitor, and service hosted equipment.
  • The SNS data center has redundant cooling, includes redundant fiber connections and back-up power sources all in a tightly secured facility.
  • Our Engineers are on-site and available to respond to emergencies or assist with server or application changes.
Michael Kelly
Michael Kelly
Michael Kelly

Michael Kelly

Help Desk Engineer

When Michael Joined:

May 5th 2014

What Michael Does:

I answer phones and fix things

Education/Experience:

Michael has certifications in A+.

Favorite thing about working at SNS:

Atmosphere

“I'm excited about New Technology.”

Lives In:

Twin Mountain, New Hampshire

Did You Know?

Michael grew up in Providence, RI and loves programming, Watching Footbal.

 

Dave Woolf
Dave Woolf
Dave Woolf

Dave Woolf

Help Desk Engineer

When Dave Joined:

June 9th 2014

What Dave Does:

I provide remote help desk support to SNS clients.

Education/Experience:

Dave went to school at UMass Dartmouth and worked in the IT industry for the last 4 years doing hardware repairs, being an onsite technician, and help desk. He has cerifications in A+ and Network+.

Lives In:

David lives in Easton, MA where he grew up.

Did You Know?

Dave enjoyes playing drums and guitar.

 

Noah George
Noah George
Noah George

Noah George

Help Desk Engineer

When Noah Joined:

December 2013

What Noah Does:

My job is to take live helpdesk calls, and I am also a wireless-Linc technician.

Education/Experience:

Noah went to school at Faith Christian School. He worked at Twin State Ford as an automotive technician

Favorite thing about working at SNS:

My favorite part of SNS is the environment!

“I'm excited about gaining experience, and moving up in the company.”

Lives In:

Woodsville. NH where he was born and raised.

Did You Know?

Noah enjoys hiking, cars, hunting, riding his ATV.

 

Josh Minor
Josh Minor
Josh Minor

Josh Minor

Network Engineer

When Josh Joined:

February 2014 BC

What Joshua Does:

I work as part of the networking team to make our clients’ networks work as fluidly as possible.

Education/Experience:

Josh went to school at The University of Advancing Technology in Tempe Arizona for a Bachelors of Science in Network Security and worked in the US Army. He previously worked at a government contractor maintaining the IT environment and other various tasks.

Favorite thing about working at SNS:

Working with other hard working people who truly want to see their clients succeed.

“I'm excited about autocross, new games coming out, spending time with friends.”

Lives In:

Norwood, MA with his fiancée named Laura

Did You Know?

Josh grew up in Sutton, MA and enjoys driving cars, playing video games, and playing board games. He's getting married next June.

 

jeannie_bio
jeannie_bio

Jeannie LeClaire

Purchasing and Billing Coordinator

 

 

What Jeannie Does:

Jeannie's primary role is to get the best possible pricing on equipment from our distributors so that we can pass on those savings to our clients. 

Education/Experience :

Jeannie has been in the IT industry for over twenty years. She joined SNS in the spring of 2014.

Lives In:

Jeannie lives in Coventry, RI along with her 2 year old Maltese "Petey".

Did You Know?

Jeannie loves to find treasures at yard sales and resell them on ebay!

Joshua Robertson
Joshua Robertson
Joshua Robertson

Joshua Robertson

Help Desk Engineer

When Joshua Joined:

April 22, 2013

What Joshua Does:

Troubleshoot and assist clients to solve their computer and tech problems.

Education/Experience:

Joshua went to school at Norwich Free Academy and worked in the US Army.

Favorite thing about working at SNS:

The Environment

“I'm excited about learning new things.”

Lives In:

Twin Mountain, New Hampshire with a beautiful wife named Emily and a hunting dog named Lady and a cat named Binx

Did You Know?

Joshua grew up in Connecticut and loves to go fishing and hunting.

 

Jeremy Albert
Jeremy Albert
Jeremy Albert

Jeremy Albert

Senior Networking Engineer

When Jeremy Joined:

2013

What Jeremy Does:

Jeremy is the lead engineer for all VOIP projects and incidents.

Education/Experience:

Jeremy majored in History at Penn State University and has a CCVP.

Favorite thing about working at SNS:

He has an office with windows! Also the people.

“I'm looking forward to getting to make a direct impact on projects and processes at SNS.”

Lives In:

Somerville, MA

Did You Know?

Jeremy grew up in Yardley, Pennsylvania and has lived in Phoenix, Dallas, Minneapolis and outside of Philadelphia. He is also a beer geek, he likes to brew, drink and talk about it. You can also find him biking the esplanade on nice days.

 

Brandan McCormack
Brandan McCormack
Brandan McCormack

Brandan McCormack

Help Desk Engineer

When Brandan Joined:

March 11, 2013

What Brandan Does:

Brandan provides remote help desk support.

Favorite thing about working at SNS:

His favorite thing about working at SNS is the ability to build and develop new skills.

Education/Experience:

ITT Tech. Computer Network Systems. Security Forces member in the U.S Air Force and a mobile application specialist at Dunkin’ Brands.

Lives In:

Norwood, MA

“I enjoy travelling and relaxing with friends and family.”

Did You Know:

Brandan grew up in Norwood, Massachusetts and has a son.

Alex Corey
Alex Corey
Alex Corey

Alex Corey

Help Desk Engineer

When Alex Joined:

May 2012

What Alex Does:

Assist clients remotely and on-site out of the Littleton office.

Favorite thing about working at SNS:

The exposure to a variety of technologies with room to grow and a great work environment.

Education/Experience:

White Mountains Community College, A.S. Information Technology. Garnet Hill Intern, IT deparment – basic troubleshooting, hardware installations, Upgrading transaction software to have SSL. Comptia A+, Comptia Linux+, pursuing  Cisco CCNA

“I'm excited about getting into the best shape of my life and learning more about networking.”

Lives In:

Littleton, NH

Did You Know:

Alex grew up in Littleton, New Hampshire. He can usually be found scaling a mountain in the area.

Ryan Duclos
Ryan Duclos
Ryan Duclos

Ryan Duclos

Help Desk/Field Engineer

When Ryan Joined:

October 11, 2011

What Ryan Does:

Ryan currently works in the field supporting our clients in MA, NH and RI.

Favorite thing about working at SNS:

Ryan loves the relaxed yet professional atmosphere and enjoys being able to work with such an excellent group of people.

Education/Experience:

Bridgewater State University, BS in Political Science. CVS/Caremark as an Internal Systems Technician

Lives In:

Bridgewater, MA

Did You Know:

Ryan grew up in Massachusetts. He enjoys travelling the US and Canada for music tourism and is an avid motorcycle rider.

Kristy Hogan
Kristy Hogan
Kristy Hogan

Kristy Hogan

Director of Client Services

When Kristy Joined:

July 2011

What Kristy Does:

Kristy oversees the helpdesk and field engineers to ensure that our customers receive the high level of service and industry expertise that they have come to expect from SNS.

Favorite thing about working at SNS:

Iam fortunate to work with such a talented and motivated team. They keep me on my toes and I am constantly learning and expanding my skill-set.

Education/Experience:

College of the Holy Cross in Worcester, MA

Lives In:

Quincy, MA

Did You Know:

Kristy grew up in Leominster, Massachsetts. She is the proud mother of Patrick age 4 and Isabelle age 7. Kristy was very fortunate to have had the opportunity to live abroad and caught the travel bug early on.  She loves to travel and experience new places and cultures.

Jason Simonian
Jason Simonian
Jason Simonian

Jason Simonian

Help Desk

When Jason Joined:

December 2012

What Jason Does:

Jason helps end users with their work stations, mostly at Meeting Street School.He helps to solve their day to day computer and tech issues.

Education/Experience:

Toll Gate High School. Worked at a Marina and a several RI restaurants.

“Everyone I work with is great and they work really well together. I'm excited about growing and learning with  SNS, and for golf season to start up….FORE!”

Lives In:

Warwick, RI

Fausto Aponte
Fausto Aponte
Fausto Aponte

Fausto Aponte

Help Desk Engineer

When Fausto Joined:

October 15, 2012

What Fausto Does:

Troubleshoot and assist clients to solve their computer and tech problems.

Education/Experience:

Littleton High School. Currently at college Lakes Region Community College. Restaurant Kitchen and store maintenance.

“I love the energy and people I work with. I'm excited about learning more in the IT field.”

Lives In:

Littleton, NH, with my mom and sister.

Did You Know?

Fausto grew up in the Dominican Republic.

Ashley Baker
Ashley Baker
Ashley Baker

Ashley Baker

Sales/Administrative Assistant

When Ashley Joined:

February 2013

What Ashley Does:

Assist the Admin Department and Sales. Create proposals, invoices, orders and any miscellanea I can assist with.

“This is a place where I will never stop learning and the staff is also great to work with.”

Education/Experience:

Bachelor of Arts in Geography. I am also a CMEP (Certified Conference Meeting and Event Planning)

“I am excited to learn something new every day or at least try to. Things happen for a reason and you only live once, so I try to enjoy life as best as I can.”

Lives In:

Mansfield, MA

Did You Know?

Ashley enjoys scrapbooking, photography, baking, travelling and anything new she can try. After completing four years of college soccer, she became the first woman in New England to play men’s collegiate football and first woman to try out for the NFL (two years in a row). She recently lived in Las Vegas for two years and was the group coordinator for Qua Baths & Spa. Ashley comes from a family of four but her mom is 1 of 12 (so lots of cousins). She has an older sister that lives in LA. Her boyfriend is in the IT field and is originally from upstate NY.

Andy Hart
Andy Hart
Andy Hart

Andy Hart

Help Desk Engineer

When Andy joined SNS:

December 26th 2012

What Andy Does:

As a help desk engineer, Andy performs a wide variety of tasks; from daily troubleshooting to long term technical projects.

Favorite thing about working at SNS:

Andy really enjoys the people he works with every day. The team oriented environment makes it quite enjoyable to be with all my colleagues.

"I’m excited about the knowledge and experience I am gaining by working at SNS."

Education and Experience:

Middleborough High School. Studied at Johnson & Wales University, Arbella Insurance for 5 years. First within the claims department and then moving into the IT service desk.

Lives in:

Quincy, MA

Did You Know?

Andy grew up in Middleboro MA., he also has two brothers and one sister. his older brother recently returned from Holland after 3 years and is a chef. His sister is a traveling RN. His younger brother plays in a rock band. Andy's hobbies and interests include golf, cycling, mountain biking, DJing, traveling, warm weather and a cold beer. He has been a DJ for 10 years and last year opened his own business called Hartbeat Entertainment.

Matt Beck
Matt Beck
Matt Beck

Matt Beck

Help Desk Engineer

What Matt Does:

Matt provides SNS clients with on site and remote help desk support.

Education/Experience:

Matt graduated with an Associates Degree in Network Engineering from the New England Institute of Technology.  Prior to Joining SNS, Matt worked for Geek Squad providing technical support to clients in their homes as well as in the Best Buy stores.

“SNS provides the opportunity to learn new things while working with awesome people.”

 

Lives In:

Acushnet, Massachusetts

Did You Know?

When Matt is not hard at work providing technical support, he plays guitar in a Metal band.

Ryan Russo
Ryan Russo
Ryan Russo   

Ryan J. Russo

Director of Operations

When Ryan Joined:

2012

What Ryan Does:

Ryan helps with pre-Sales, client account management and contracts, procurement, business analysis, marketing, polices/processes and operations.

Education/Experience:

Ryan went to school at the Gunnery Preparatory School and URI. He's also been employed at a biotech company in research and development studying cell biology and publishing scientific papers on kidney diseases.

“I enjoy working with knowledgeable professionals and the friendly SNS atmosphere.”
 

Lives In:

Littleton, NH, with his wife and son.

Did You Know?

Ryan grew up on Long Island, NY and is interested in alternative energy.

Steven Adegbenle
Steven Adegbenle
Steven Adegbenle

Steven Adegbenle

Help Desk Engineer

 

What Steven Does:

Steven provides after-hours help-desk support for SNS clients and contributes to projects for the company.

Education/Experience:

Steven studied computer science and mathematics at Northeastern University in Boston and is pursuing Cisco, VMware and Microsoft certifications. He joined SNS in 2004.

Lives In:

Elmont, New York

Did You Know?

Steven grew up in Brooklyn, New York.

“My favorite thing about SNS is the flexibility. Being given the opportunity to develop your skills on various projects is great. With the wide array of clients we have, there is always something new and exciting to learn or do.”

Brian Whidden
Brian Whidden
Brian Whidden

Brian Whidden

Field Engineer

What Brian Does:

Brian addresses clients technology issues on the SNS help desk.

Education/Experience:

He received a bachelor’s degree from the New England Institute of Technology in network engineering. Before joining SNS in 2010, Brian worked in information technology for PricewaterhouseCoopers and was a help desk engineer for Parametric Technology Corp.

“Every day is a challenge. The learning never stops.”

Lives In:

Middleboro, Massachusetts

Did You Know?

Brian plays in ice hockey league and follows Boston’s pro sports teams. “I love the Bruins, Red Sox, Patriots and Celtics.”

Charles Baron
Charles Baron
Charles Baron   

Charles Baron

Service Desk Manager

 

What Charles Does:

Charles provides help-desk support to end users, who bring him issues ranging from the basic to the complex.

Education/Experience:

Charles graduated from the New England Institute of Technology, where he studied network engineering. He’s been with SNS since 2010. He was previously employed by American Power Conversion, where he worked on single-phase battery units and Netbotz security devices.

“I like the casual environment at SNS, where you have the ability to learn new skills and build upon the skills you have.”
 

Lives In:

Woonsocket, Rhode Island

Jason Hollyoak
Jason Hollyoak
Jason Hollyoak   

Jason Hollyoak

Systems Engineer

 

 

What Jason Does:

Jason makes on-site engineering visits to clients’ facilities and works on the SNS help desk.

Education/Experience:

Jason earned a bachelor’s degree in network engineering from Johnson & Wales University in Providence and is a Microsoft Certified Information Technology Professional: Enterprise Administrator (MCITP: EA). He joined SNS in 2007.

“This is a great environment to work in. Everyone is down-to-earth and personable.”
 

Lives In:

Dedham, Massachusetts

Did You Know?

Jason’s wife works in Boston as a paralegal and attends law school at night.

Dan Cullen
Dan Cullen
Dan Cullen   

Dan Cullen

NOC Engineer

 

What Dan Does:

Dan manages SNS’s help-desk schedule and helps manage and maintain the company’s facilities.

Education/Experience:

Dan joined SNS in 2006. He attended Cranston West High School and the Community College of Rhode Island.

Dan’s younger brother served two tours with the U.S. Army in Iraq and is now a police officer in North Carolina. “I could not be more proud of him and his accomplishments.” 
 

Lives In:

Cranston, Rhode Island

Did You Know?

An avid hockey player, Dan is a big fan of the Boston Bruins. When the weather is warm, you will find him in front of a grill.

Josh Abrams
Josh Abrams
Josh Abrams   

Josh Abrams

Field Services Manager

 

 

What Josh Does:

As a systems engineer, Josh makes regularly scheduled visits to the facilities of a core group of clients.

Education/Experience:

Josh earned a bachelor’s degree in business administration from the University of Rhode Island in Kingston. He also learned a lot from working alongside his father, a master floor installer. He joined SNS in 2003.

“I’ve enjoyed watching the company grow and evolve and knowing that my contributions have had a meaningful impact.”
 

Lives In:

Boston, with his wife, Royale, who is a speech pathologist in the Lexington, Massachusetts public school system. They have twins, born in October 2010, who “are growing fast and are an amazing joy.”

Did You Know?

Josh grew up in New Jersey. He enjoys technology, music and sports.

Stephen Blake
Stephen Blake
Stephen Blake   

Stephen Blake

Senior Systems Engineer

 

 

What Stephen Does:

Stephen makes on-site network engineering visits to SNS’s clients.

Education/Experience:

Stephen received a bachelor’s degree in mechanical engineering from Wentworth Institute of Technology in Boston. He has the Microsoft Certified Systems Engineer (MCSE) and Cisco Certified Network Associate (CCNA) credentials. He joined the company in 2004.

“I’m excited about life, laughing, work, coaching sports and my family. The order is day dependent.”
 

Lives In:

Framingham, Massachusetts

Did You Know?

Stephen grew up mostly in Troy, New York, and Rosemere, Quebec. He has been married to his wife, Maryellen, for 21 years. They have three children.

Claire Craig
Claire Craig
Claire Craig   

Claire Craig

Senior Systems Engineer

 

What Claire Does:

Claire installs, configures and supports server and desktop systems for small- and midsized businesses in the Greater Boston area.

Education/Experience :

Claire received a bachelor’s degree in psychology from Louisiana State University in her hometown of Baton Rouge and earned a master’s degree, also in psychology, from the University of Connecticut in Storrs. She worked in the field of mental retardation for 25 years before getting her Microsoft Certified System Engineer (MCSE) credential and changing careers in 1998. She joined SNS in 2003.

Lives In:

Brookline, Massachusetts, with her partner Stephani and their two adopted sons, 4 and 16. Her older son is a musician and plays futsal, a form of indoor soccer. SNS sponsored his team, which won its championship this year.

Did You Know?

Claire has started playing guitar again. She makes a mean gumbo.

Charles Sullivan
Charles Sullivan
Charles Sullivan   

Charles F. Sullivan

Director of Systems Engineering

 

What Chuck Does:

Chuck manages, designs and implements projects for clients; conducts trainings; makes on-site engineering visits; and participates in sales-related activities.

Education/Experience:

Chuck earned a degree in networks and security from the University of Massachusetts-Amherst and started his own information technology consulting business. He joined Team SNS in 2004.

“I strongly believe that having an active life outside of work will help keep a person balanced and happy.”
 

Lives In:

Johnston, Rhode Island

Did You Know?

Chuck enjoys karate, soccer, rock climbing and hiking.

Ted Casassa
Ted Casassa
Ted Casassa   

Ted Casassa

Vice President, Engineering

 

What Ted Does:

Ted helps clients decide how to address their technology infrastructure needs and manages the company’s relationship with technology vendors.

Education/Experience:

Ted earned a bachelor’s degree in business administration from University of Rhode Island in Kingston, specializing in management information science. He worked for the IT companies Dimension Data Systems and Atrion Networking before joining SNS in 2008. Ted is working toward his Cisco Certified Internetworking Expert (CCIE) credential.

“The atmosphere at SNS promotes professional growth and camaraderie.”


Lives In:

Scituate, Massachusetts

 

Did You Know?

He enjoys solving problems on the job and after hours – generally on home-renovation projects.

Brad Mirza
Brad Mirza
Brad Mirza   

Brad Mirza

Vice President, Sales

What Brad Joined:

11/1/2004 officially

What Brad Does:

Management of accounts in RI & MASS, management of relationships with distributors and technology vendors and development of new business in RI & MASS

Education/Experience:

Brad went to school at University of Rhode Island and received a bachelors degree in Business Administration – Finance. He's worked for two banks as a lending professional prior to joining SNS in 2004 and is proficient in Cisco, VMware, Microsoft, Barracuda to name a few.

“I enjoy helping our clients use technology solutions to solve their business problems and help them grow.”

Lives In:

Rhode Island

Did You Know?

Brad has a wife (Jessica) and one year old son (William). He's excited about watching his son grow up and is an expert card player in games such as Cribbage, Hi-Lo Jack, Poker, etc. Brad passionately follows New England Sports teams, enjoys fishing and golf, but most importantly: he enjoys spending time and cooking with his family.

Paul Low
Paul Low
Paul Low   

Paul Low

Controller

What Paul Does:

Paul oversees the company’s banking, billing, human resources and payroll and prepares its financial forecasts.

Education/Experience:

Paul started SNS with his brother, Kevin Low, almost 10 years ago in Kevin’s family room in Watertown, Massachusetts. He graduated from Marymount University in Arlington, Virginia, where he majored in criminal justice and sociology and minored in history and computer information systems.

“My favorite thing about SNS is the relaxed atmosphere and the great co-workers.”

Lives In:

Warwick, Rhode Island

Did You Know?

Paul & his wife Diana have a daughter, a son & a yellow lab - Bella Boo. He enjoys: his family & friends, being active, gardening & sports.

Kevin Low
Kevin Low
Kevin Low

Kevin Low 

Founder and Chief Executive Officer

What Kevin Does:

Keep people happy, come up with great ideas and lead.”

Education/Experience:

Kevin majored in management information sciences from the University of Rhode Island in Kingston in 1999. He graduated from in the Inner City Entrepreneurs’ Streetwise MBA program at Boston University in 2009. Before founding SNS, he was a network engineer for Computer Sciences Corporation, Aegis Associates and for URI. Kevin has five certifications from Cisco System Inc.

“My favorite part of Fire I & II training was learning about the Incident Command System and how it quickly brings organization, structure, and planning to complex and often chaotic situations” 

Lives In:

Easton, New Hampshire, with his wife, Angela, three children, two dogs, two cats, many chickens and two goats, Gus and Glory.

Did You Know?

In his free time Kevin likes participating in fire fighting and search and rescue organizations. As the Captain of the Easton Fire Department Kevin trains, prepares, and leads the men and women of the Easton Fire Department in drills and on scene. He and his family enjoy boating, fishing, hiking, and gardening. Kevin loves home improvement projects and listening to music and is very fond of the Blues. Kevin founded SNS after returning from the New Orleans Jazz Fest in 2003. He marches to the beat of his own band; and a fine band he has assembled.

 

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